Welcome to ClubHub’s comprehensive FAQ, where we address your most pressing questions about our tour-ready golf equipment, global delivery network, and member benefits. Whether you’re upgrading your driver or building a complete bag, find the answers you need below.

Product Questions

What makes ClubHub equipment different from other retailers?
We specialize in value-driven performance, offering tour-quality gear like Japanese forged irons and precision-milled putters at competitive prices. Every club undergoes hand-inspection at our New Haven HQ before shipment – a service big-box retailers can’t match.
Do you offer complete iron sets?
Absolutely! Our 8-piece iron sets (found under the “Irons” menu) provide everything you need to upgrade your game. These curated sets are perfect for golfers building their arsenal, with complimentary EMS shipping on orders over $50.
Are your hybrids tour-spec?
Yes, our hybrids (listed under “Hybrids”) feature tour-inspired designs that blend forgiveness with workability. Many members like Jason T. report shooting personal bests shortly after receiving their ClubHub hybrids.

Shipping & Delivery

What are my shipping options?
Choose between two premium services:
1. EXPRESS Standard (10-15 days): $12.95 flat rate via DHL/FedEx – perfect for weekend play prep
2. ECO Free Shipping (15-25 days): Complimentary EMS on orders over $50 – ideal for complete bag upgrades
Do you ship to my country?
Our global network serves North America, Europe, and most of Asia. Some remote areas may have restrictions. For specific inquiries, email our golf tech specialists at [email protected] – they know every shipping lane in the game.
How long does order processing take?
Unlike mass retailers, we hand-inspect every club (1-2 days processing) to ensure your TaylorMade driver or Miura irons arrive in tournament-ready condition.

Returns & Exchanges

What’s your return policy?
We offer 15-day hassle-free returns from delivery date. If your PING putter or Titleist wedge isn’t the perfect fit, simply contact our team to initiate the process. Note: Return shipping costs may apply unless the item is defective.
Can I exchange for a different grip size?
Yes! Our “Grips” section offers multiple options, and we’re happy to facilitate exchanges within the return window. Pro tip: Combine with member deals for maximum savings on grip upgrades.

Payments & Security

What payment methods do you accept?
We accept all major cards (Visa, MasterCard, JCB) and PayPal for secure checkout. Rest assured, we never store your payment details – what you see at checkout is exactly what you’ll pay, with no hidden fees.
Is international currency conversion supported?
Yes! Our checkout automatically processes conversions for international orders. For the most accurate rate, check with your card issuer or PayPal before purchasing your fairway woods or hybrids.

Account & Membership

Are there member-exclusive deals?
Absolutely! Our members (like Jason who saved $300 on Japanese forged irons) receive early access to sales, combo shipping discounts, and personalized equipment recommendations. Look for the “Member Deals” banner when logged in.
How do I track my order?
All express shipments include tracking from our New Haven HQ. You’ll receive a “Tour-Ready Tracking” email once your clubs ship, with live updates until they reach your bag. EMS tracking is available upon request.

Still have questions about getting equipment that performs as hard as you do? Our golf tech specialists at [email protected] know every fairway and shipping lane in the game. Ready to upgrade? Browse Now & Experience ClubHub Delivery →