At ClubHub Store, we’re as committed to your satisfaction as you are to lowering your handicap. If our premium golf equipment doesn’t meet your expectations, our straightforward returns process ensures you’re back on the fairway quickly.

Our Return Promise

We accept returns within 15 days of delivery for most items in their original condition (unused, with all tags and packaging intact). Like a well-executed golf swing, we’ve designed this process to be smooth and hassle-free.

Important Exceptions:

  • Grips: Due to hygiene reasons, we cannot accept returns on golf grips once they’ve been removed from their original packaging.
  • Customized items: Any products personalized with your specifications (e.g., custom shaft lengths, engraved putters) cannot be returned.

Step-by-Step Return Process

1. Initiate Your Return

Contact our customer service team within 15 days of receiving your order:

  • Email: [email protected]
  • Subject line: “Return Request – Order #[Your Order Number]”

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear ClubHub Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

  • [Product Name]
  • [Quantity]
  • [Reason for Return]

Please advise next steps for completing this return.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Return Authorization

Within 1 business day, we’ll email you:

  • Return authorization number (required for processing)
  • Prepaid shipping label (for US customers)
  • International return instructions (if applicable)

3. Package & Ship Your Return

Securely repackage the item(s) with all original materials and include:

  • Completed return form (emailed with authorization)
  • Copy of your original invoice

Shipping Note: For international returns outside the US, return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after inspection
  • Method: Funds return to your original payment method (Visa/MasterCard/JCB/PayPal)
  • Amount: Full item cost minus original shipping fees (unless return is due to our error)

Exchange Process

Need a different loft on your driver or a heavier putter? Follow the same steps as returns, noting in your email that you’d like an exchange. We’ll:

  1. Process your return authorization
  2. Place a new order for the replacement item once we receive your return
  3. Waive shipping fees on the replacement if the exchange is for the same product in a different specification

Damaged or Defective Items

If your tour-ready equipment arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange expedited replacement at no cost to you

Pro Tip from Our Golf Experts

Before returning a club for performance reasons, consider consulting our online fitting guide or contacting our product specialists. Sometimes a simple adjustment can transform your club’s performance!

Contact Our Customer Service Team

For any questions about returns or exchanges:

Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday, 9AM-5PM EST

Note: This policy applies only to purchases made directly through clubhubshop.com. For purchases through authorized retailers, please contact them directly.