Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except certain Asian countries and remote regions. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Content Ownership

All content on clubhubshop.com, including text, images, logos, and product designs, is the property of ClubHub Store and protected by intellectual property laws. Unauthorized use is prohibited.

1.3 User Conduct

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with site functionality
• Submit false information when ordering

2. Products and Services

2.1 Product Descriptions

We offer premium golf equipment including:

• Drivers
• Fairway Woods
• Grips
• Hybrids
• Irons (8pc Set)
• Putters

We strive for accurate product descriptions but cannot guarantee all details are error-free. Colors may vary slightly due to monitor settings.

2.2 Customized Products

Customized items (e.g., engraved putters, custom shaft lengths) cannot be returned unless defective.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the total amount to your selected payment method upon order confirmation.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices but will honor the price at time of order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders typically process within 1-2 business days (may extend during peak seasons).

4.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary due to customs processing.

4.3 Delivery Responsibilities

Once shipped, risk of loss passes to you. You are responsible for:

• Providing accurate shipping information
• Any additional customs fees or taxes
• Inspecting shipments upon arrival

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition (unused, with tags/packaging).

5.2 Non-Returnable Items

The following cannot be returned:

• Grips removed from original packaging (hygiene reasons)
• Customized products

5.3 Return Process

1. Email [email protected] within 15 days with “Return Request – Order #[Number]”
2. We’ll provide a return authorization within 1 business day
3. Repackage securely with all original materials
4. Ship using provided instructions

5.4 Refunds

Refunds process within 3-5 business days after we receive and inspect returns. You’ll receive:

• Full item cost minus original shipping (unless return is our error)
• Funds returned to original payment method

5.5 Damaged/Defective Items

Contact us immediately with photos of damage/defect. We’ll arrange expedited replacement at no cost.

6. Liability and Disputes

6.1 Limitation of Liability

ClubHub Store’s liability is limited to the purchase price of products. We’re not liable for:

• Consequential or incidental damages
• Issues beyond our reasonable control (e.g., natural disasters)
• Improper product use

6.2 Dispute Resolution

Any disputes will first attempt resolution through good-faith negotiations. Unresolved disputes may be submitted to binding arbitration in New Haven, CT.

7. General Provisions

7.1 Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by Connecticut law.

7.3 Contact Information

ClubHub Store
3713 Asylum Avenue
New Haven, US 06510
Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday, 9AM-5PM EST